IT Sysadmin

Job Summary

I.T. Systems Administrator will provide friendly, knowledgeable technical support to PAC staff and assist in maintaining server infrastructure.

This position works closely with cross-functional teams to support continuous improvement and operational excellence.

Systems Administrator Duties and Responsibilities:

• Resolve computer support problems reported to Help Desk

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

• Install hardware and software on a Windows Server Domain.

• Uses advanced troubleshooting skills.

• Escalate problems as appropriate following PAC procedures.

• Maintain Windows & Linux Servers

• Plan, troubleshoot, & maintain network infrastructure.

• Solve problems on Windows platforms with proficiency.

• Resolve and troubleshoot Printer & Scanner drivers / software.

Minimum Qualifications:

• A High School diploma

• Knowledge of information technology and Microsoft products

• Ability to work with all types of personalities.

• 3-5 years of IT administration experience; windows server, active directory, Microsoft 365, networking, backup/recovery, advanced troubleshooting.

• Ability to take instruction constructively.

• Shows initiative and acts independently to resolve problems.

  
  

Working Conditions:

This position includes a combination of office and production-related work.

• Approximately 70% office-based work, including data input, analysis, and process development.

• Approximately 30% work supporting production, including data collection and process improvement activities.

• Ability to stand for extended periods and walk throughout the facility.

• Ability to lift up to 30 lbs.

  
  

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